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Shopee’s new consumer protection initiative lets you shop with peace of mind


In the event that shoppers receive unsatisfactory items, Shopee has a seamless process for returns and refunds, provided it falls within the eligible 15-day return/refund period for Shopee Mall orders and six days for non-Shopee Mall orders.

In addition, Shopee is committed to an average resolution time of 2.5 working days for requests for returns and refunds, an industry-leading standard that is shorter than CASE’s recommendation of seven days. Buyers can also return their products for free with Shopee’s Free Returns policy.

For more assistance, shoppers can connect with Shopee’s customer service agents through the Chat with Shopee function, call its customer service hotline at 6206 6610 or submit a feedback form. Shopee’s dedicated agents specialize in assisting with different return and refund reasons to allow for greater efficiency.


A key aspect of Shop Safe with Shopee is education on scam awareness and prevention. Through its social media channels with more than 25 million followers on Facebook and over 140,000 followers on Instagram, Shopee regularly shares educational content on the latest scams.

For example, when it received reports of scammers impersonating Shopee employees to conduct surveys via WhatsApp, it efficiently posted a cautionary note and issued a joint announcement with the Singapore Police Force (SPF) to alert the public.

Shopee also launched an in-app game with SPF called Spot the Signs, Stop the Crimes. The game uses real scam cases to teach users how to spot the tell-tale signs of a scam. In recognition of Shopee’s contribution to scam prevention efforts in 2021, SPF awarded Shopee with a Community Partnership Award in May last year.

Another notable collaboration was with the National Crime Prevention Center to broadcast anti-scam messages via the Shopee app and its social media channels. One of the campaigns was called Check Before You Pay, which outlines how consumers can identify the red flags when someone requests urgent money transfers or offers a deal that seems too good to be true.

Additionally, the Shopee app features the Shopee Help Center, a comprehensive online resource that provides users with scam advisories and instructions on how to report concerns regarding sellers or products.

Learn more about how you can enjoy a safe and worry-free online shopping experience with Shop Safe with Shopee.